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#16722 - 06/11/04 02:38 PM Discount Tire - Damaged Rim
BlueSky Offline
Member

Registered: 17/08/00
Posts: 2286
Loc: Georgia
Hats off to Discount Tire. Some time ago, they took a nail out of one of my tires and repaired the hole. Unfortunately, they damaged my wheel (2002 SE Charcoal) when replacing the tire. I didn't notice until the next day when I washed my truck.

The store where it happened is 40 miles from home so I went to the closest one and asked for the manager. He looked at the rim and at my paperwork and said, "We'll replace it." And they did, with a brand-new factory rim, no questions asked.

Good to see a place of business take responsibility for a mistake and resolve it fairly without a lot of BS or hassle. [ThumbsUp]

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#16723 - 06/11/04 04:21 PM Re: Discount Tire - Damaged Rim
Kaiser Offline
Member

Registered: 18/01/03
Posts: 6372
Loc: Austin, Texas
Cool.... they're a good place. aaaaaaalllllmost worth paying more for their tires.
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#16724 - 06/11/04 09:41 PM Re: Discount Tire - Damaged Rim
Anonymous
Unregistered


I have also had only good experiences with them, and usually they are the same or cheaper than anywhere else. (mounting and balancing is included in their price)

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#16725 - 08/11/04 11:39 AM Re: Discount Tire - Damaged Rim
broncox Offline
Member

Registered: 12/12/01
Posts: 203
Loc: chicago
Higher price? They just set me up with a wheel and tire package for less than 4wheel parts. and didn't want to charge another $150.00 for road hazard and lugs/caps. Discount tire has gotten my money for years! and they are local. They beat 4wheel parts wheels by a good chunk. I was looking at a set of Xtreme Alloys I think they were $90.00 a wheels and Discount did it for $60.00 a wheel. Makes me happy.

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#16726 - 08/11/04 11:57 AM Re: Discount Tire - Damaged Rim
ChuckH Offline
Member

Registered: 27/02/01
Posts: 5206
Loc: Seattle, WA
Yeah, I almost always buy from Discount and have never found lower prices in local tire stores. Always get the best price and the best service there, and their $10 (I think) Road Hazard Warranty kicks ass! I've gotten three brand new tires out of them!

I also like them because the guys there think my X is sexy! laugh
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ChuckH
"Every morning when I wake up I know it's not going to get any better 'til I go back to sleep again!" Al Bundy

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#16727 - 08/11/04 01:14 PM Re: Discount Tire - Damaged Rim
BlueSky Offline
Member

Registered: 17/08/00
Posts: 2286
Loc: Georgia
Quote:
Originally posted by ChuckH:
Always get the best price and the best service there, and their $10 (I think) Road Hazard Warranty kicks ass!
laugh
The lifetime rotation and balance deal for like $59 is a bargain as well. That's why I started going there to begin with.

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#16728 - 08/11/04 01:25 PM Re: Discount Tire - Damaged Rim
bonesnTX Offline
Member

Registered: 25/10/02
Posts: 1056
Loc: TEXAS
Been using them since about 1982 when I went to California and discovered them (They weren't yet in Texas but soon came to us). Have always received great service and they freely replace any tire with even a hint of possible manufacturing defect.

On the other hand...I went this past Saturday morning and waited about two hours to have a slow leak repaired on a new vehicle....They charged me $15 to repair a hole/leak caused by a finishing nail. Said the $15 would be refunded at next tire purchase.

All in all a good deal I guess....The guys were very friendly/professional (early morning brings that) and took the most of care with the expensive wheel/tire. I was sure my wheel would be scratched/damaged but it was not.

I have always been favorable to their road hazard warranty and life time balancing...That's a deal for everyone except them but it keeps us going back for more.

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#16729 - 08/11/04 03:01 PM Re: Discount Tire - Damaged Rim
Kaiser Offline
Member

Registered: 18/01/03
Posts: 6372
Loc: Austin, Texas
Quote:
Originally posted by broncox:
Higher price? They just set me up with a wheel and tire package for less than 4wheel parts. and didn't want to charge another $150.00 for road hazard and lugs/caps. Discount tire has gotten my money for years! and they are local. They beat 4wheel parts wheels by a good chunk. I was looking at a set of Xtreme Alloys I think they were $90.00 a wheels and Discount did it for $60.00 a wheel. Makes me happy.
NOBODY beats Tire Rack.
_________________________
Warning! Do not sear the top of your neck hole in the molten lactate extract of hoofed mammals.

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#16730 - 08/11/04 09:22 PM Re: Discount Tire - Damaged Rim
ChuckH Offline
Member

Registered: 27/02/01
Posts: 5206
Loc: Seattle, WA
Quote:
Originally posted by Kaiser442:
Quote:
Originally posted by broncox:
[b]Higher price? They just set me up with a wheel and tire package for less than 4wheel parts. and didn't want to charge another $150.00 for road hazard and lugs/caps. Discount tire has gotten my money for years! and they are local. They beat 4wheel parts wheels by a good chunk. I was looking at a set of Xtreme Alloys I think they were $90.00 a wheels and Discount did it for $60.00 a wheel. Makes me happy.
NOBODY beats Tire Rack.[/b]
Not on the tire price alone, but by the time you add shipping and mounting and everything I usually find it's not worth the hassle. Plus, if you destroy tires as fast as I do it's sure nice to have that road hazard warranty from a company that you can drive to for a replacement! That said, I may very well buy my next set of tires from the Rack, but it just depends on how many dollars savings it comes out to.
_________________________
ChuckH
"Every morning when I wake up I know it's not going to get any better 'til I go back to sleep again!" Al Bundy

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#16731 - 09/11/04 01:56 PM Re: Discount Tire - Damaged Rim
Anonymous
Unregistered


Quote:
Originally posted by Kaiser442:
[QUOTE]Originally posted by broncox:
[b]Higher price? They just set me up with a wheel and tire package for less than 4wheel parts. and didn't want to charge another $150.00 for road hazard and lugs/caps. Discount tire has gotten my money for years! and they are local. They beat 4wheel parts wheels by a good chunk. I was looking at a set of Xtreme Alloys I think they were $90.00 a wheels and Discount did it for $60.00 a wheel. Makes me happy.
[/QUOTE

NOBODY beats Tire Rack.[/b]
Not true.

By the time you pay for shipping, mounting, balancing, etc, there's lots of places that can beat their prices on certain tires. A few deals they have are excellent.

Always shop around, then you'll always get a good deal.

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#16732 - 09/11/04 02:07 PM Re: Discount Tire - Damaged Rim
Origami Gangsta Offline
Member

Registered: 24/05/01
Posts: 6497
Loc: Dammit! Even CLOSER to Smith a...
Agreed. Another vote for Discount Tire.

Too bad the nearest store is 3 hours away. The put my Scorpions on my X, swapped in the DR rims, balanced and road hazard all for slightly over $500. Money well spent.
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#16733 - 09/11/04 02:28 PM Re: Discount Tire - Damaged Rim
Kaiser Offline
Member

Registered: 18/01/03
Posts: 6372
Loc: Austin, Texas
I have nothing against DT... I went there before I found Tire Rack... but I love the Rack.

1) Selection is awesome - instead of choosing from 2 or 3 tires that will fit my vehicles I can look at 20 or 30, plus read customer reviews etc etc
2) Price, even with shipping, installation etc is incredible
3) I can imagine that a "road hazard" replacement might be a PITA or impossible with them... but so far it just hasn't been an issue for me... if I have a problem, I either plug the tire, or pull the wheel and bring it in to any tire store for a $5 patch. (this might be more difficult for those who don't have a shop jack, air tools, and a spare vehicle)
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