anyone order bils from SLR recently?

i ordered new bils shocks 20% stiffer front and rears with the rear shocks having the extended length. Its been 2 weeks and 4 phone calls now and i still havnt seen them. They said there are waiting for bilstein to send them. just wondered if anyone else is having this problem. Im not bad mouthing anyone...just wondering whats up.

Alright... we gotta RAT in here. Any mods to the triple? i have a daytona. '04 black also just like my X

I am sure that is all it is.

[QUOTE]Originally posted by SupaXSE:
Alright... we gotta RAT in here. Any mods to the triple? i have a daytona. '04 black also just like my X[/QUOTE

yeah i have a little. the triumph high mount carbon can, carbon side skirts, carbon front fender, billet rad cover, passenger seat cowl,clear headlight lens swap from adjure, triumph high mount fuel mapping, sky king billet sliders, heated grips, deleted rear fender,all clear light lenses and i am sure there is more but i cant think of it right now lol. I want to swap all the signal lights out to LED this spring and maybe paint the wheels black. i love triumphs....best bike i ever owened or ridden IMHO.

back on topic. I also ordered mine about two weeks ago. The rears were in stock and shipped a day or two later, the fronts haven't shipped. SLR said that they're waiting for bilstein to ship the shocks to them. So yeah, same story here... Hopefully they come in this week.

Woohoo!

I didn't even read his sig... 'Nother RAT here. I ride w/ the Indy RAT Riders on occasion. Got a '96 Trophy and a 2000 Sprint RS.

2000 RS:
955i
two-brothers carbon fiber can
fuel injection remap

Ride A Triumph???

I was starting to wonder about SLR customer service myself.

I e-mailed SLR twice asking them questions about the 5100's, and then actually ordered the Bilsteins from them online. So far I haven't received so much as one e-mail back, other than the automated response one when you make an order.

I haven't hit the panic button yet, as I realize that SLR probably gets tons of e-mails a day and would have a hard time answering all of them.

But, some response from them would be nice.

Any time I call SLR, Spencer is really helpful. He gave you the answer already, he is waiting on Bilstien. What else do you want? :rolleyes:

Yeah - it seems Bil ships in batches after production runs, and the cycle has been apparent for years now...so, if you order at the end of the cycle, the shocks are there the next day kind of thing...if you order after the cycle ended, and have to wait for te next batch, weeks are not unusual.

I do wish SLR would stay in touch like Shrock on that sort of delay...but the stuff comes when its ready at least.

Do you own a phone? If so give him a call, leave a message he will call you back. Do you think anything is going to get built or designed if he is sitting at the computer all day??? I get him every time I call, I know I am not special.

Same here..
I've never had a problem with them. When there was a delay in the order, I knew about it and was kept up to speed on where things stood.

If there was only one negative about my last dealing is that I never got the stickers that I asked for. Since we all know stickers add horsepower, my truck's lacking right now.

They recently sent me the wrong valved front shocks with the lift I ordered and have been waiting for the last week to get the new ones. Looks like I'll be waiting for a while. I think SLR will be getting back used shocks cause I'm not waiting much longer to get this lift on.

you can install the lift without changing out the front shocks. the are the same length as the bils. Just won't ride as nice. When you get the right shocks, swap em out.

i wouldn't be too worried about SLR. i orderd some bilsteins maybe 2 months ago from them. i never got an email from them, but every time i called they were real helpful and just explained they were waiting to get the shocks from bilstein. seems to be a regular thing. i think i got them maybe 3 weeks after i ordered them

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Originally posted by Shmittey:

Do you own a phone? If so give him a call, leave a message he will call you back. Do you think anything is going to get built or designed if he is sitting at the computer all day??? I get him every time I call, I know I am not special.
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I actually have a couple of phones in my igloo, thanks. I just don't have access to long distance calls at work, and so far I haven’t been able to reach anyone at SLR on the weekends.

I'm not sure what to think about your argument in regards to not being able to get anything built or designed if he is answering e-mails all day. It sounds like you don't have a clue how a business is run. Have you ever heard of a secretary? You know, one of those people that sit in the front office answering e-mails, phone calls, etc. I didn't know that SLR was a one man show and that if he gets stuck on the phone all day that nothing gets done.

That reminds me, two weeks since I ordered the 5100's and the only way I have of knowing that I will some day get the shocks is that you guys say "SLR is a reputable company", and my Visa has been billed. :rolleyes:

Why have an e-mail address on your web site if you don't answer e-mails?

I talked to SLR on Friday. The shipment with our goods has left Bilstein and is on a boat and can't be tracked precisely.

At this point there is nothing more that SLR can do about it. They were quick to offer a refund if I wanted. They may suck at returning emails and phone messages, but have answered the phone and been very helpful almost every time I've called.

Welcome to the world of aftermarket vendors. These guys are manufacturers, not customer service specialists. It's frustrating, but until these companies get big enough, that's just the way it is.

I've ordered bils TWICE, and both times, I got them, after Bilstein delivered them.



SLR has never stiffed me...and has been helpful when I talked to them.

The voice mail has been full a few times....the e-mails might take a while...but thats the nature of the beast in this industry...even Shrock takes a while to get back on e-mails...

The thing most people don't realize, it that an online company might get 100's of emails/day...some are requests for parts, some to ask if something might fit/work, some to enlarge their penis, etc.

...and if it takes even a minute each to respond to the first 200, half the day is gone....so they play catch up after closing, weekends, etc....its nutz.

I know where you guys are coming from. Thanks for the constructive comments.

I don't even have a problem with SLR. So they haven't answered a few e-mails, big deal. I realize they probably get hundreds of e-mails a day, and can't answer them all. That’s just the nature of the beast.

What I get frustrated with is when a person takes the time to make a post on this site with what they think is a good question or statement and then some pinhead comes back with some holier than thou bullshit comment for no other reason than to just get a higher post number next to their name.

Was this site created to help other Xterra owners out, or to give some weakling at one end of a computer the avenue to do what he can't do in real life, beat people up?

I stand by what I said... Try calling Monday - Friday anywhere from 8am- 11pm PST. I don't understand why you can't do that, hence my question about your phone.

sup? the bils 5100's from SLR, are under modded sus, and item number BL5-10, right???

Spencer is one of the best venders I have worked with. I have ordered from him severl times and he ALWAYS spends the time to make sure I get exactly what I want and need. We are a minority in the 4x4 world of jeeps and yota's. Just look at how many people make stuff for our trucks comparied to other brands. Case in point. There are already more aftermarket accsories for the new FJ than all years of Xterra's combined.

Just relax and if you want a refund to try and get them faster elswere Spencer will gladly give you one

Nobody is bashing/flaming you it's just that alot of people new to Xterra's may or may not know just how few places there are for us and yes the wait time can be longer than normal. I had to learn this myself.

anyone get shocks yet? I been calling them for 2 weeks now with no answer. i always get the answering machine. I left messages for a status on the order and left my cell number and no return call 2 weeks later. Last time i spoke to a person there they said they would check and call me back. I gave my phone # and never got a call back then. Its been over a month for shocks that i was told when i ordered would be at my door in a few days. :rolleyes:

still waiting......longest i ever had for a auto part.....

Still waiting for the shocks and he's probably not going to call you back. After being told three times that I'd get a call back in 5 minutes with no response I stopped believing that BS...

Hopefully they show up this week.

Still no shocks. Still no phone reply. Still no e-mail reply.
Great customer service! Highly recommended.

Well I guess I am just an asshole... they must be out of the shop for the baja 250... I can't get them either. Sorry Fuzzy guy, my foot tastes good

na no one is a a-hole. We are just trying to get our parts. They must have been at baja for the last 2 weeks then! lol

Great...Now you can't even call them. The phone number has been disconnected. I guess they forgot to pay the bill before heading out.

wow...i just tried to call and got the same thing. then come on here to see that im not the first one to find this out.

After seeing this thread, I ordered my Bils from AC. Got them at my office door in 4 days.

I don't mean to rub it in, just suggesting an alternative.

I don't know what # people have been calling but I just tried 909-421-0255 and got their machine. Their phone is working now.

Yeah it was back up by 9pm EST, answer is still full but at least the line is open

so someone actually answered the phone today. The guy was nice. Still said he is waiting for the parts to get to him and thats all bilstien will tell him. I just hope to see them next week. it will have be 2 months by that time.

The nice guy you spoke to is actually Spencer. I also talked to him today... you can take his word that if he does not have the parts, then there is nothing he can do to speed it up until they get there.

And about 10 minutes after Shmitty talked to Spencer, I was on the phone with him talking about the Econ steering system that I haven't installed yet and wanted to upgrade.

Not only did he spend the time with me to make sure that I making the right decision, but helped me to pick out the right combination of parts.

Yeah, he made more money off of me for just picking up the phone well after 5p, but when it comes down to it, it's a great shop with great products and I'd rather know that my money was going to the person that did the work than to pay someone who's sitting there, answering emails and phone calls.

At some point, Spencer might need to bring on an admin full time, but for now, he's there when I call, doesn't try to sell me anything that I reasonably don't need and delivers the products in a timely manner - at least those products that he has direct control of.

Oh, and in case I get flamed for this, in the last year, I've bought the following from SLR:

- 2" shackles
- Stage I-IV UCAs
- Torsion Bars
- Econ Steering (being upgraded to the SLR steering system soon)

Not to go too far off topic, but it really needs to warm the F up so we can get the rest of this stuff installed. :rolleyes:

I got mine several months back from AC in about 3 or 4 days

http://www.4x4parts.com/public_html/shop...5d0158cdc51fa57

AC can be kinda loopy also so YMMV...but 2 months for a set of shocks seems unreasonable

No kidding..
But, make sure to have that stuff when we go to Dagger's.. if it's possible to get it in, we should see if we can do it.

ok..another week and no product. Are we all still shockless? i lost track of how long its been.

Got a call from Spencer last night. He got the shocks yesterday and shipped them today.

I spoke to Spencer on Thursday about a steering system that I have on order with him.

For a shop that's supporting a lot of Nissan guys with not a lot of people around him, I think he does as well as or better than most of the more fully staffed shops.

let me know if and when you get these. I called 3 times in the last couple weeks after my last post and he said he was checking the status and will call me back and i still have not heard anything.

Talked to him last night and my parts ship today. He's in the midst of working on two racing trucks - which is understandably a priority, so it only means that I had to wait a few extra days for the order to complete.

Hows the steering feeling after some driving?

I haven't driven the truck since Monday. I took the new car up to work this week. But, I'll have it out tomorrow for a spin, just to see if I can get any more creaks and groans out of it before tightening everything down.

Oh, and the steering is good - very good. I won't get the package from Spencer until after I leave on Sunday for our meeting, so, I will have to catch up with you the week after.

No prob... We will be installing it on the spot though

Yes we will. I'll need to make sure to bring that big ass breaker bar and the wrench.

You are going to be VERY happy with it on.

Are we doing the T-bars as well? Or, do you want to do the same thing that we replace the basic part of the steering and then do a mod day for the UCA's, T-bars, etc?

Yeah I don't want to mess with the Tbars in my driveway. but we'll see how ambitious we are after the steering.