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#395918 - 30/09/07 04:50 PM Re: SLR service
Spencer Offline
Member

Registered: 24/04/03
Posts: 99
Loc: Irvine
I agree with you all and you just need to call him and follow up.

Sorry you are haveing a hard time
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#395919 - 30/09/07 04:57 PM Re: SLR service
Anonymous
Unregistered


Spencer,

Do you have their phone number?

I tried calling the number they have on their site, but get the "number not in service" message.

thanks

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#395920 - 03/10/07 06:55 AM Re: SLR service
Anonymous
Unregistered


No word from SLR. Still waiting for credit for overcharge, and front shocks which were supposed to be one the way.

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#395921 - 03/10/07 09:05 PM Re: SLR service
Anonymous
Unregistered


Quote:
Originally posted by theunderseaclub:
i ordered my shocks around 3 weeks ago... got the rear ones a week and a half ago, and still waiting from the front ones(10% stiffness). Emailed them multiple times, no reply...
have you received your front shocks yet?

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#395922 - 04/10/07 02:34 AM Re: SLR service
Anonymous
Unregistered


Here is an idea... why not just call your CC and have them reverse the charges for what you did not receive/overcharged, then get your front shocks elsewhere? Then everyone can move on... [ThumbsUp]

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#395923 - 04/10/07 06:13 AM Re: SLR service
Anonymous
Unregistered


Quote:
Originally posted by jc502:
Quote:
Originally posted by theunderseaclub:
[b]i ordered my shocks around 3 weeks ago... got the rear ones a week and a half ago, and still waiting from the front ones(10% stiffness). Emailed them multiple times, no reply...
have you received your front shocks yet?[/b]
No, I called them two days ago. He said they were suppose to have a shipment in last week, but they should get them out this week. So far no shipping confirmation so far...

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#395924 - 04/10/07 07:41 AM Re: SLR service
Anonymous
Unregistered


Quote:
Originally posted by Shmittey:
Here is an idea... why not just call your CC and have them reverse the charges for what you did not receive/overcharged, then get your front shocks elsewhere? Then everyone can move on... [ThumbsUp]
can't reverse charges after 30 days- it becomes a dispute at that point, more formal process, from what I understand

by the time I had gotten an answer as to what was happening with SLR, these shocks were (are) not available from other dealers (Bilstein is short on them)

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#395925 - 04/10/07 08:07 AM Re: SLR service
Anonymous
Unregistered


Quote:
Originally posted by jc502:
Quote:
Originally posted by theunderseaclub:
[b]i ordered my shocks around 3 weeks ago... got the rear ones a week and a half ago, and still waiting from the front ones(10% stiffness). Emailed them multiple times, no reply...
have you received your front shocks yet?[/b]
have they shipped yours yet? or are we in the same boat of melancholy?

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#395926 - 04/10/07 10:43 AM Re: SLR service
Anonymous
Unregistered


No shipment yet that I am aware of, sounds like we are getting closer though.

I do need to clarify something, I received a message from SLR stating that my card has been credited since I received my last statement. I believe it will show on the next statement I get.

I also want all to know, that I am not implying wrong intent on SLR's part, just poor communication.

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