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#93310 - 11/03/08 05:37 AM Victory Nissan Knoxville
BurgPath Offline
Member

Registered: 25/05/02
Posts: 2146
Loc: Knoxville, Tn
I had a recall on my Pathy gas tank filler neck. Made an appointment at Victory and dropped it off in the morning. Came to get it after 4 PM and saw all kinds of mud and hand prints on the side near the fuel door. Open the fuel door and the new part
wasn't fully popped on, they left a gap around it. Go to get service writer and he then goes to get the tech. Guy has to take my truck to the back for 25 minutes to fix a 'gasket'. Shouldn't this have been done when you actually were doing the work?! They bring it back, still dirty, gasket fixed.

Off I go to Pilot to fill up and the same tech pulls in next to me with a new car from the dealership. Since when do techs take cars to fuel up for test drives? Is this guy ACTUALLY a tech? Starts talking to me and apologizes again then
admits he was in a hurry and messed up. Tells me he usually does better work but was just in a hurry.

I guess they took one look at my Pathy and decided to let the 'fuel boy' do the warranty work. Like I wouldn't care if the work was incorrect or not notice the newly deposited mud on the side. Very disappointing. They called my home with an automated service the next day. Asked me to put all high marks on the survey if I got one. I hope I get one, I really do. smile
_________________________
Kevin
- 2008.5 Titan SE 4x4
Burgy --- Nissan Offroad Association of the Southeast

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#93311 - 20/03/08 09:14 AM Re: Victory Nissan Knoxville
BurgPath Offline
Member

Registered: 25/05/02
Posts: 2146
Loc: Knoxville, Tn
Got my survey, filled it out online. I told the them what happened and how poorly I felt it was all handled. I wonder what happens next?
_________________________
Kevin
- 2008.5 Titan SE 4x4
Burgy --- Nissan Offroad Association of the Southeast

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#93312 - 20/03/08 05:14 PM Re: Victory Nissan Knoxville
Anonymous
Unregistered


I wouldn't put a whole lot of faith in online surveys....but you never know.

Now, a hard copy printed and hand-signed letter, sent certified mail to the dealership owner....that'll get some attention.

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#93313 - 21/03/08 06:32 AM Re: Victory Nissan Knoxville
BurgPath Offline
Member

Registered: 25/05/02
Posts: 2146
Loc: Knoxville, Tn
This was Nissan official survey. The one dealers try to bribe you about.
_________________________
Kevin
- 2008.5 Titan SE 4x4
Burgy --- Nissan Offroad Association of the Southeast

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#93314 - 23/03/08 07:08 PM Re: Victory Nissan Knoxville
Anonymous
Unregistered


Had a similar..but worse..experience at a dealership. I was out of town and the alternator went out, had it taken to the dealership (wasn't sure if the warranty had expired yet) and the dealership WITHOUT MY KNOWLEDGE AND PERMISSION performed a recall on the fuel tank. Botched it up horribly and the quantity guage quit working. Had to take it to another dealership and stand on the service Mgr desk to get them to fix it. Love the irony? They also fixed the alternator for free...blamed it on the other dealership as well.

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#493455 - 16/10/09 07:39 AM Re: Victory Nissan Knoxville [Re: Anonymous]
jbcrzn Offline
Junior Member

Registered: 16/10/09
Posts: 2
I used to live in Knoxville and bought our 2006 Xterra and had it serviced at Twin City Nissan in Alcoa. I never had a problem with any service performed on the X or the sales staff. You may try them.

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