So far they have been ok when I have gone in, however sometimes it seems that I know more than the service advisors do. I would do the brakes yourself or take them to brakes plus. I went to the one on N Academy by Chapel hills and they did mine for around $150. They lasted 48k and when it was time to replace again they gave me replacement pads for free, (I changed it myself). Just don't think you have to buy all the junk they will try to upsell you on.