My original flight is gone and cancelled.
Try calling United, get to the point where I should be in a queue for a cust service rep, I get booted to a busy signal and hung up on.
The flight is/was operated by Air Canada, so I call them. No problem inside of 2 minutes I have a customer service rep who actually provides service! So, I fly to Toronto at noon local time tomorrow...have a layover till 5:00-ish to get home to Denver. If that flight is cancelled, I have a flight to KC from Toronto that leaves @ 4 so I'm good. Or I can try to fly to Denver on Friday morning
I will never fly United again, so long as I have a choice...total lack of customer service...but I knew that already