Been using them since about 1982 when I went to California and discovered them (They weren't yet in Texas but soon came to us). Have always received great service and they freely replace any tire with even a hint of possible manufacturing defect.

On the other hand...I went this past Saturday morning and waited about two hours to have a slow leak repaired on a new vehicle....They charged me $15 to repair a hole/leak caused by a finishing nail. Said the $15 would be refunded at next tire purchase.

All in all a good deal I guess....The guys were very friendly/professional (early morning brings that) and took the most of care with the expensive wheel/tire. I was sure my wheel would be scratched/damaged but it was not.

I have always been favorable to their road hazard warranty and life time balancing...That's a deal for everyone except them but it keeps us going back for more.