Guess what buddy, crutchfield isn't the only audio company with a good website. Look around and you'll find plenty of them. There are also plenty of other sites that have excellent customer service. I'm sure crutchfield is a great company with their pretty website and their custom service, but they're not the only ones. If I can get the same thing crutchfield is offering for much cheaper (without having to sacrific customer service) I'm going to go for it. If you feel like spending more money, be my guest, I'd rather save money.