Originally posted by yellowhand:
I recently ordered a set of bilsteins from those guys and they were terible. A whole month passed after i placed the order and i had to phone them to see what the problem was. It took several calls on my dime(they don't have a toll-free #) and finally some guy that said he was Spencer Lowe
returned my call and explained they were moving, and that i would get my shocks in 5 days,5-days-no shocks. it finally took several calls before i did get my shocks, he called later to confirm my credit card and asked if i needed anything else i told him i had forgot the urathane bushings and he said he would send them right out. i am still waiting, no i would not do business with them again and would not recomend them to anybody.
Yes... there are just as many SLR customer service horror stories as there are for Calmini. And then there are people who have had excellent service from both.
It's a craps shoot either way... you pay your money, you cross your fingers, and you begin the waiting game.
Maybe the SLR outsourcing thing everyone's talking about will help out (BTW, There is nothing wrong with outsourcing IMO... It is like going to a specialist doctor rather than a GP... 'Course I have this opinion because I'm an outsource engineer).
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