I wanted an OR, R/F sterio, and side air bags, N. Armor with blue interior. None were found on the east coast and the dealer called me at work and said there was one on the floor at the factory, that now had my name on it, that would be sent back through to add an option I wanted and was scheduled to arrive on his lot in three weeks. It came in one day later than planned. Price was agreed to be invoice prior to the order and I received an addtional $500 off for a rebate. Not one add on and no attempts at such. I sold my old car three days before my X arrived and the dealer said to just come by and pick up a loaner. It was a smooth and rapid process but apparantly required the dealer to work with the factory instead of just "placing an order" and waiting.