Originally posted by Chris Mc:
Dish is a horrible company to deal with as well. My service stopped working recently, dropped down to only about 3 channels available (none I was interested in). Obviously, something is broken in the equipment I am forced to lease from them and can't touch. My options are "pay for a minimum $50 service call to have an installer fix the problem", "keep paying $50 a month for service that I don't get", or "pay $200 for an early cancellation fee". I'm choosing the latter and telling their collections department to fuck themselves. If I don't have a dialtone, the phone company a) doesn't charge me for the time the phone line was dead, and b) comes out and fixes it for free. Same goes for my electric, internet, gas, water, or sewer. For some reason Dish decided that YOU are responsible for any repairs to THEIR equipment, and that they will keep charging you according to your contract even if their equipment craps out.
I won't comment on Dish's CS because my bill goes to AT&T who has one of the best CS departments for a company of it's size. If anything comes up, I give them a call. However, I'm surprised you are under a contract and they won't fix it for you. I had the option to pay $50 for no contract but I have to pay for repairs or no fee for an 18 month contract, but all repairs are free. If that's what you have, they need to fix it for you. You may have to ask to talk to their supervisor to get somewhere though if it's that bad.
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