AT&T is definitely not Cingular. AT&T's customer service is one of the best I have seen from a company that size. It's ironic too because Cingular was one of the worst, if not the worst. And as much as I love AT&T, I will definitely not be throwing away cash on this phone. I pretty much agree with what Kevin said. However, I'm sure they'll meet their quota off the Mac drones though.