Dealership service varies a lot in the bay area, CA. One dealership near my home refused to provide me shuttle service on Sat, eventual it is only 10 minutes driving distance. Then, another dealership near my office, even provide a FREE rental car for an 1 hour recall service, after I told them I can't wait to get back to work and their shuttle doesn't go that far. I guess it is worth to shop around for dealership service.