And about 10 minutes after Shmitty talked to Spencer, I was on the phone with him talking about the Econ steering system that I haven't installed yet and wanted to upgrade.
Not only did he spend the time with me to make sure that I making the right decision, but helped me to pick out the right combination of parts.
Yeah, he made more money off of me for just picking up the phone well after 5p, but when it comes down to it, it's a great shop with great products and I'd rather know that my money was going to the person that did the work than to pay someone who's sitting there, answering emails and phone calls.
At some point, Spencer might need to bring on an admin full time, but for now, he's there when I call, doesn't try to sell me anything that I reasonably don't need and delivers the products in a timely manner - at least those products that he has direct control of.
Oh, and in case I get flamed for this, in the last year, I've bought the following from SLR:
- 2" shackles
- Stage I-IV UCAs
- Torsion Bars
- Econ Steering (being upgraded to the SLR steering system soon)