I just ordered shackles from those guys, and besides the fact the guy taking my order was a complete moron who tried to overcharge me, then lied to me about the shipping date, they weren't too bad... actually, I ordered on Monday, he said would be here by Thursday, package actually arrived on Monday... checked my charge and it was correct (he quoted me $10 too much), and all the parts were a perfect fit... no instructions included, but it was pretty straight forward, especially with all the info I've gathered from the boards... I would order from them again... my .02