I just ordered my snorkel from them... the first time I spoke with them they were very nice... we discussed the differences between the two snorkels offered, and he seemed pretty knowledgable.. the guy said that they had to get an exact shipping total and would call me back... never called back... I called the next afternoon to get total and tracking number... it had not shipped and they didn't know a total... he told me it was on backorder (guess they were just gonna blow me off)... Ordered the TJM snorkel and he gave me total within a few minutes... called the next day and spoke with a woman... we kinda joked around about me calling them too much, then she got me the tracking number... very nice lady... this was on Tuesday... just checked, and my part should be here Friday... yeah... I'll work with them again...