In this case a guy gets quoted for one price, buys the car, goes home and does research, then finds out that he got the shaft, went back and tried to get some cash back... He was told all sales final and he went apeshit... (So is the story i heard from some of my FL buddies) Moral of the story, do research BEFORE you go to the dealership. He would have gotten the death penalty if anyone had been killed in that fire....