The situation is truly unfortunate for everyone involved. The dealer lost out on repair work, the customer was inconvienced and others were fearful of a potentially fatal virus. Would I condemn an entire company for the behavior of an authorized vendor; no! That's like saying you're never buying Levi's again because the kid behind the counter at Hudson's, where you bought them, (are they still open?) was an asshole.
This SARS thing has everyone freaked out! Until there is a worldwide "handle" on this situation, people are gonna get freaked out everywhere for every little thing.