I do not think questioning when you can expect delivery of several hundred dollars of merchandise to be whining. In fact I call it basic sound business practice. Personally I have to question the fact that it seems like Shrockworks first collect the money and then order the materials then make the products. Meanwhile they don't keep their Customers informed when they can expect the merchandise they paid for, don't respond to inquiries and don't answer the phone. But be sure that they will announce the new products that they are now taking orders for even though they can not fill the orders for the products they already make with out a lead time of at least 15 weeks. Something is not right.