Two things...
1) Spencer is doing a lot of this on own. So, please cut him some slack. I will admit that I've spent a lot with him (and will continue to do so), so I am biased, but when it comes down to it, his goal is to create quality products that make it possible for our trucks to more. Administrative stuff, while obviously helpful, is less of a priority when weighed against the product. So, yes, he could do more on that front, but he needs a life too and like all of us, some things do take longer to complete.

2) CALL HIM. I think I've only called him twice (maybe three times) where I've gone to voicemail and have left a message. In my experience, later in the afternoon or early in the morning (his time) are best, but he will answer and will take the time to take care of you. Email would be optimal, but when it comes down to it, I'd rather have him putting together some sweet stuff for my truck, as opposed to sitting at a laptop, answering email.