I think the product itself was good, that's why I put up with the bad customer service. I had called and talked with them as well, and I was told he would call or e-mail when things shipped out.... well 3 weeks later they just showed up on my doorstep. UCA's, 3pack and SAW T-bars all ordered the same day. They arrived on my door step weeks apart from each other. And like I said, I e-mailed twice about the cracked boots on the UCA's, and I received nothing in response.... but the truck was already ripped apart, and the stock UCA's were demolished and I could not wait another 3-4 weeks again.