With all do respect, who cares. It is not some buddy doing a favor. It is a man running a business. When it all comes down to it and money is exchanged for a good or service, I can personally give a shit about his "personal life". I want what was paid for and communication in regards to any problems with my order. I do not run business like that I expect the same level of professionalism from who I do business with as well. Excuses are just that, excuses.