This sounds just like complaints on other manufacture's. I have had nothing but good luck with AC. My wife ordered my TJM and it was at the house in less than a week same with my skid row plates. I have also had nothing but good luck with SLR but just about every week there is someone bashing saying how bad and shity the service is. These shops are small and do the best they can. I have had the worse service from 4wheel parts and they are huge. Maybe people should order parts a little more in advance than a week before they need it.