My experience is that it is all about your relationship with a service writer. I know mine well and he totally takes care of me in big way. Since I work for Microsoft it doesn't hurt that I have thrown him a few copies of Office 2007 Pro for free, but he goes the extra yard and takes a personal responsibility for making sure they fix anything i say is wrong. Try to get the service writer on your side, BS him and let him know you'll be keeping this truck for 10 years and you need a place to keep it on the road for a long time. I started out that way and now my service write is a friend and really takes care of me.