When I got my sliders a while back FedEx really messed up the box and the shipment. They even spilled the content of it and then tried to throw everything back into it and left it at my door which even delayed shipping. The bars were all scratched up too (lucky I got them unpainted). I tried submiting a claim with FedEx but they gave me the total run around about the fact that the person who gets the item (not the shipper) can not submit a claim. I tried having Jim submit the claim but I still have not heard from anyone. So I was like "whatever" and had the bars sanded and covered with a couple coats of Hurculiner and was done with it.