some of you all need to step down off of your high horse and realize that the more you work on a vehicle, the more chances for incidental or direct damage will result.

Look at Michael Jackson's nose. you just can't go in 14 times and not have side effects to have had your cyl. head removed or door panels taken off 3 times.

scratches are regrettable, but you gotta realize that the book time does not pay extra for careful techs. If you understand the industry, you'de do all the easy stuff yourself to keep your truck as perfect as possible.