I'm typing this reply on my almost 3-year-old Dell Latitude laptop. This is the laptop that I carry back and forth to work every day. This is the same laptop that I've banged around outside at jobsites, worked with in moving cars, dropped a couple of times (in carrying case) at airports, etc.

Aside from the F12 key popping off the keyboard one day (Dell came to our office the next day and replaced the keyboard right at my desk), I've not had problem one.

We have a Dell Dimension desktop in the guest room that the family uses. I've had it about 2 years and haven't had a problem except my daughter broke off the flip-up door that covers the front-mounted USB ports.

I will say that their tech support/service is running downhill at the moment, though.