Did they pull the blower motor out and see if there were any leaves, scorpions ( ) or other debris stuck in the cage? Hmm...

Funny about the brakes. Sounds like your tech has a checklist that he usually reccomends, or had two vehicles in (turned in the wrong estimater?).

I have been guilty of the synthetic fluid before, but for the brakes, not the power steering fluid. Valvoline synthetic brake fluid looked black when looking through the brake fluid res. Felt like a schmuck!

We drain and refill the coolant on our 30K service. But, just the radiator, not the block and heater core. It's a dealership thing, you know? But, typically, with putting 15K miles (average) on a vehicle, changing your coolant every two years seems like a long time, especially when you consider your climate (Tucson?).

I change my coolant (block drain, the works) every year. Cheap insurance.

Not necessarily defending them. Don't get me wrong. But everything (excepting the brake FUBAR) seems fairly normal. The blower motor thing will be taken care of under warranty anyway.