shmittey---I did call nissan america and let them know how I felt about this dealership. I am sorry to hear it didn't go well for you. You should call Nissan too and let them know. I have never called any place before like that to gripe or record a complaint, but after this experience I was just so shocked. What happened to you? How are they doing wrong with the service? They told me they were a "family owned business and they worked hard to please",...I don't know who the f they are trying to please. I would love nothing more after my experience there then to have them have some consequences for their lameness. Just soooooooooooooooooooooooooooooooooooooooooooo unbelievably bad!!! I am sorry though!