So here's an example, I was a dumbass and lost my key to the locking lug nuts, went to team nissan to get them switched because they are just plain close. They charged me $15 for changing 4 lugs, then threw away the locking lugs! What the F am I going to do if the key turns up, the mechanic that shitcanned the lugs found 2 but gave up on the other 2 and was a prick about it, saying that if I told him not to throw them away he blah blah blah.. whatever.(no offence tward other nissan techs) So now they are rooting through the trash for them. Am I crazy or are you supposed to ask the customer what he wants? From now on I will go to merchants in concord if I need to have anything done at the dealership!!